Mauritius has a well-organised emergency system with several numbers that you absolutely must know.

Main emergency numbers

The general emergency number in Mauritius is the 999 or the 112These two numbers allow you to quickly contact the police, ambulances, and fire department. They operate 24/7.

In addition to these general numbers, several specialized numbers are available:

• Emergency medical services (SAMU) and ambulances: 114
• Fire department: 115 or 995
• Central Police: 208 1212
• Tourist Police: 210 3894 (also reachable at +230 832 1926)
• Coast Guard: 212 2747

The tourist police, a dedicated service

Mauritius has a police force specifically dedicated to tourists (Tourism Police). This unit ensures the safety of visitors in tourist areas and can be contacted at 210 3894It intervenes in any complaint or incident concerning tourists and ensures a visible presence at tourist sites.

French nationals receive specific consular support in case of emergency.

Emergency contact for the French Embassy

In case of a serious emergency (death, arrest, serious accident), French citizens can contact
the French embassy outside of opening hours at
(+230) 52 57 6100This number also works via WhatsApp.

This number is reserved for emergencies only and outside of regular business hours.
consulate. For loss or theft of travel documents (passport or national identity card)
(identity), except in the case of minors travelling alone, it is advisable to contact the embassy of
France on the first working day following the incident.

Contact for non-urgent consular procedures

For all administrative or consular questions (excluding visas), contact the France Consulaire service.
can be reached Monday to Friday from 8:00 a.m. to 4:00 p.m. (Paris time) at
+33 3 59 39 71 85The French can also call for free via
internet or request to be called back via the online form.

The French embassy is currently located at 14 rue Saint-Georges in Port Louis, and the
consular section at 5 rue Auguste Rouget in Port Louis. Attention :
The embassy will move to new premises in spring 2026.
Telfair, MokaThe new building was symbolically inaugurated on November 21st.
2025, in the presence of President Emmanuel Macron, will permanently replace the site of
Port Louis. Before traveling, check the current address on the official website.
mu.ambafrance.org.

If you are a foreign tourist, note down the contact details of your diplomatic mission before departure. In case of arrest, loss of documents, serious accident, or death, your embassy will be able to assist you.

European embassies and high commissions

Other embassies and high commissions

Important : This list is not exhaustive. If your country is not listed, contact your country's Ministry of Foreign Affairs before your departure to find out which diplomatic mission is responsible for Mauritius.

Mauritius has an extensive network of public and private healthcare facilities.

Public hospitals

Public hospitals offer free healthcare to all Mauritians and residents. The main hospitals are:

• Sir Seewoosagur Ramgoolam Hospital In Pamplemousses: (+230) 209 3500 — Emergencies: 114
• Victoria Hospital In Candos, Quatre Bornes: (+230) 402 0800 — Emergencies: 114
• Jawaharlal Nehru Hospital In Rose Belle: (+230) 603 7000 — Emergencies: 114
• Dr. AG Jeetoo Hospital in Port Louis

These hospitals have 24/7 emergency services. However, waiting times can be long and the infrastructure less modern than in the private sector.

Private clinics

For faster care and modern facilities, several quality private clinics are available:

• Fortis Darné Clinic In Floréal: (+230) 601 2300 — Emergencies: 118
• Welkin Hospital (formerly Apollo Bramwell) in Moka: (+230) 605 1000 — Emergencies: 132
• City Clinic In Port Louis: (+230) 242 0486 or 203 206 1600 — Emergencies: 169
• Good Shepherd Clinic In Rose Hill: (+230) 401 9500
• Mauritian Clinic In Réduit, Moka: (+230) 454 3061 or 464 8847
• North Clinic At Baie du Tombeau, Pamplemousses: (+230) 247 2532
• Northern Medical Center (+230) 263 1010

Private clinics typically require an advance payment or financial guarantee before any treatment, even in emergencies. It is strongly recommended to purchase international health insurance to cover these potentially high costs.

For more detailed information on healthcare facilities, their addresses and an interactive map, see our full article: Health, pharmacies, hospitals and clinics in Mauritius.

• Cyclone information (only during cyclone season): 96
• Telephone information : 150
• Tourist information : 152
• Tourism Authority Hotline : 8910
• Flight information (airport) : 603 3030
• Road traffic : 203 1585
• Central Electricity Board (electricity): 130
• Central Water Authority (water): 170
• Environmental police : 210 5151
• AIDS Information Service : 8999
• Domestic violence : 139
• Child protection (Child Development Unit): 113
• Family Council : 119

In case of accident, serious injury or illness, here are the steps to follow:

1. Call emergency services immediately call 114 (SAMU) or 999
2. Contact your insurance company if you have subscribed to one
3. Inform your hotel or your local contact who can assist you
4. Go to the health facility the nearest one or wait for the ambulance

For residents of the north of the island, the Northern Medical Center has fully equipped and staffed ambulances that can respond quickly. It is then possible to request a transfer to the clinic or hospital of your choice.

In case of poisoning (medication, chemical, sting or bite), call immediately 114 or the 999There is no dedicated poison control center in Mauritius; the emergency medical services (SAMU) coordinate care and directs patients to the most appropriate hospital. If possible, keep the packaging of the ingested product or a precise description of the animal or plant involved.

Mauritius is a top destination for water sports — scuba diving, kitesurfing, surfing, boat trips, and water skiing. These activities involve specific risks that are important to be aware of.

Maritime emergency contacts

• Coast Guard: 212 2747 — to call in case of shipwreck, person overboard, distress at sea or disappearance during a nautical activity.
• SAMU: 114 — for any medical emergency related to a nautical activity (drowning, diving accident, trauma).
• At sea, VHF channel 16 is the international distress channel: every boat equipped with a VHF radio must listen to it constantly.

Diving accident and decompression sickness

In the event of decompression sickness (after a dive), time is critical. Treatment requires a hyperbaric chamber. Call immediately. 114 Specify that it is a diving accident: the emergency medical services (SAMU) will coordinate the transfer to the appropriate medical facility. Keep the diver lying down, warm, and administer pure oxygen if available.

Boating safety tips

• Always inform a third party (hotel, yacht club) of your itinerary and expected return time before going to sea.
• Never dive alone, even when snorkeling.
• Respect the designated swimming areas: some areas are frequented by speedboats.
• In case of strong currents or adverse weather conditions, abandon the activity: conditions can deteriorate very rapidly in the Indian Ocean.
• Check that your travel insurance covers repatriation and accidents related to water sports.

In case of theft or assault

1. Contact the police immediately at 999 or 112
2. File a complaint at the nearest police station
3. For touristsYou can also contact the tourist police at 210 3894
4. For the French, report the incident to the French embassy

In the event of theft of passport or identity card, French nationals must contact the French embassy on the first working day following the theft to report the loss and begin the replacement process.

In case of arrest or detention

In Mauritius, as everywhere abroad, you are subject to local law. If arrested, you have the right to contact your embassy. For French citizens, the embassy can provide consular protection, put you in touch with a lawyer, and inform your family.

Drug use and possession are strictly prohibited in Mauritius and are severely punished, with zero tolerance.

General security

Although Mauritius is considered a safe destination, the number of criminal acts (pickpocketing, burglaries, sometimes with violence) has increased in recent years. It is recommended to:

• Avoid walking alone at night on deserted beaches or in uninhabited areas.
• Deposit your important documents in your hotel safe.
• Always keep a photocopy of your passport with you (including the page with the entry stamp).
• Avoid disadvantaged neighborhoods in cities
• Do not wear jewelry or valuables ostentatiously

Road safety

Driving is on the left in Mauritius. Roads can be narrow, bumpy, and lack guardrails, making them particularly dangerous at night. In case of an accident with injuries:

1. Call the police at 999
2. Call an ambulance at 114
3. Do not move the vehicles before the police arrive.
4. Contact your insurance company

A French driving licence is accepted for tourist stays, but it is recommended to obtain an international driving permit before departure to facilitate the process.

Natural hazards

Mauritius is located in a cyclone zone. The cyclone season runs from November to April. During cyclone season, information is available at 96It is recommended to follow the instructions of the local authorities and to regularly consult Mauritian weather reports.

Appropriate travel health insurance is essential in Mauritius, especially if you plan on participating in water sports or other activities. Before you leave, check the following points:

• Amount of medical coverage Treatment in Mauritian private clinics can be very expensive. Make sure you have at least €150,000 in coverage for medical and hospital expenses.
• Medical repatriation Your contract must include medical repatriation to France, the cost of which can exceed €30,000 from the Indian Ocean.
• Water sports and diving Check that these activities are covered. Many standard contracts exclude scuba diving or kitesurfing.
• 24/7 Helpline Note down your insurer's emergency number before you leave and keep it with you.
• Direct intake procedure Some insurers offer direct billing to local clinics, eliminating the need to pay upfront. Check with them beforehand.
• Deductible and reimbursement periods : Read the terms and conditions carefully to avoid any unpleasant surprises.

If you are travelling with your premium bank card (Visa Premier, Mastercard Gold, etc.), check the extent of the travel coverage it includes: it may be insufficient to cover repatriation from the Indian Ocean.

For short stays, the Ministry of Foreign Affairs recommends that French travelers register on the Ariane platform. This free service allows them to receive security alerts and be contacted in the event of a crisis.

For French residents staying for more than six months, registration with the Register of French Nationals Living Abroad is strongly recommended. It simplifies administrative procedures and allows the embassy to better protect you in the event of a crisis.

If you are undergoing regular medical treatment and need to bring medication to Mauritius, be aware that the importation of certain medications (particularly those containing narcotics or used to treat mental disorders) is subject to authorization.

It is necessary to obtain authorization from the Mauritian Ministry of Health at least 15 days before your stay by sending an email to amangatha@govmu.org with :

• A letter of request stating the length of stay, the name of the medications and the quantity
• A copy of the passport
• A medical prescription for the duration of the stay
• A copy of the hotel reservation or the address of the place of stay

Upon arrival, you will need to present this authorization to customs along with your medical prescription and medication.

For more information on what you can and cannot bring to Mauritius, see our complete guide: What can and cannot you bring on holiday to Mauritius?

What is the main emergency number in Mauritius?

The main emergency number is the 999 or the 112These numbers allow you to contact the police, fire department and ambulances 24/7.

How to contact the SAMU (Emergency Medical Service) in Mauritius?

The emergency medical service (SAMU) can be contacted at 114This number is dedicated to medical emergencies and allows you to get an ambulance quickly.

Is there a special police force for tourists?

Yes, Mauritius has a Tourist Police force that can be reached at 210 3894 or at +230 832 1926This unit is specially trained to assist visitors.

Is medical care free in Mauritius?

Public hospitals offer free care to Mauritians and residents. For tourists, care is not free. Private clinics generally require payment or a deposit before any treatment. Travel health insurance is strongly recommended.

What should I do if I lose my passport in Mauritius?

In case of loss or theft of your passport, contact your embassy or consulate immediately. For French citizens, contact the French Embassy at (+230) 52 57 6100 outside of opening hours, or the consular service during opening hours.

Do I need an international driving permit in Mauritius?

A French driving licence is accepted for tourist stays, but it is recommended to obtain an international driving permit before departure to facilitate the process.

What is the cyclone season in Mauritius?

Cyclone season runs from November to April. During cyclone season, you can obtain information at 96It is important to follow the instructions of the local authorities.

Can I bring my medication to Mauritius?

Most medications can be brought with you, but some (containing narcotics or for mental health conditions) require prior authorization from the Mauritian Ministry of Health. Allow at least 15 days before your departure for this process.

How to call France from Mauritius in case of an emergency?

Compose the 00 33 followed by the number without the initial 0. The French Consular Service can be reached at +33 3 59 39 71 85 Monday to Friday from 8:00am to 4:00pm (Paris time).

Do emergency numbers work from a mobile phone?

Yes, all emergency numbers (999, 112, 114, 115) work from mobile phones, even without credit or without a SIM card in some cases.

What to do in case of a diving accident?

Call immediately 114 Specify that it is a diving accident or a decompression accident. Emergency medical services (SAMU) will coordinate the transfer to the appropriate medical facility. Do not allow the diver to re-enter the water.

What to do in case of an emergency at sea?

Contact the coast guard at 212 2747If you are on board a boat equipped with a VHF radio, make a distress call on channel 16. Also call 114 for medical assistance.

Conclusion

Mauritius offers a pleasant and safe living environment, but as everywhere, it's essential to know the right steps to take in case of an emergency. Always keep the essential numbers with you—999 or 112 for general emergencies, 114 for emergency medical services (SAMU), and 212 2747 for the coast guard—as well as the contact details for your embassy and insurance company. Proper preparation before departure will allow you to fully enjoy your stay or settling in on this magnificent island in the Indian Ocean.